Policies and Shipping
Please note that the following polices apply to only to purchases made on Schellers.com. Our policies for purchases made in our 'real' stores differ from those listed below.
Please refer to your sales receipt for policies regarding in-store purchases or contact one of our locations for more information.
SHIPPING (Continental U.S.)
Orders usually ship within one or two business days of being placed. Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Some items may be subject to additional shipping charges due to size or weight.
Home delivery is available on bikes and fitness equipment. Limitations apply. See store for details.
We reserve the right to refuse and cancel any order where the 'Bill To' address and the 'Ship To' address differ.
We do not ship to freight forwarders or P.O. boxes.
IN-STORE PICKUP
Many orders will be ready within one business day. Orders that ship from an off-site warehouse or are being transfered between locations will typically take from 1 to 5 business days to arrive in store. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
LOCAL RESEDENTIAL DELIVERY FITNESS EQUIPMENT & BICYCLES
Scheller's will contact you within 3 to 5 business days (business days excluding weekends and holidays) from the time we process your order to arrange delivery of your merchandise. Our local delivery radius for fitness equipment is 25 miles (each way) from the Scheller's location nearest you. Our local delivery radius for bicycles is 10 miles from the Scheller's location nearest you. If the distance to your delivery point is beyond our 25 and 10 mile limits, we will contact you by phone to determine if you would like us to deliver your merchandise for an additional charge or if you prefer to arrange in store (bicycles) or at-warehouse (fitness equipment) pick up.
Local Residential Fitness Equipment Delivery applies to home cardio products and home gyms. Commercial deliveries are handled on a case-by-case basis. We are also able to arrange small item delivery for a charge on a case-by-case basis.
Local Bicycle Delivery applies to bicycle whole goods. We are also able to arrange small item delivery for a charge on a case-by-case basis.
INFORMATION SECURITY
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
BACKORDERS
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.
RETURNS for PURCHASES made in our "REAL" STORES
The return for purchases made in our retails stores is different from purchases made on Schellers.com. For questions about our in-store return policy, please consult your sales receipt or feel free to call or visit one of our stores.
RETURNS for PURCHASES made on Schellers.com
This policy applies only to orders placed and fulfilled on Schellers.com. Our in-store purchase policy is different from the policy listed below. Please consult with our in-store staff for detail of our in-store return policy.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS (with insurance appropriate to the amount of your purchase) or insured US Mail. If shipping via US Mail, choose a method that will provide you with tracking and delivery confirmation. We do not accept CODs. We are not responsible for items which are lost in transit by the shipper or are damaged and are uninsured or underinsured.
We will refund return shipping costs if an item arrives damaged or the wrong items is sent. If an item is returned in store or return shipped for other reasons, the purchaser is responsible for shipping charges.
We are happy to accept your Schellers.com purchase in our retail store(s) for return. Credits for items purchased on Schellers.com will be made via the Schellers.com web shopping system, not through our in-store point of sale system. Please allow 48 hours for credits to be made on in-store returns. Proof of return can be provided upon request.
Shipping Charges --Local Delivery. If Local Delivery of Bicycles or Fitness equipment was selected as the shipping method, no refund of delivery charges will be made with approved returns. A pick up fee (which may be greater than the original delivery fee) will be applied if we are picking up the Local Delivery item(s).
Shipping Charges--In Store Pick Up: There are no charges for returned shipping for ship to store, provided you return your item to the store from which it was picked up.
Shipping Charges--Ship to Your Address: Normal shipping charges apply. If you wish to return merchandise, you may ship it back to the warehouse from which it was sent, in which case you are responsible for return shipping charges. If you would like to drop off your return at one of our stores, there is no return shipping charge incurred.
Merchandise returned that has been used requires a return authorization number prior to returning. If merchandise is received that appears used and has been returned without a return authorization number, may not be eligible for a credit or may be be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
A return authorization number can be obtained by phone or email.
Time: You have 30 days from purchase to request a refund.
Method of Refund: Refund will be applied to the original form of payment.
Product Condition: Product must be in new condition in order to return.
Refund Contact Info: Contact us in-store, over the phone or by email for a refund. You can find store hours, address, email and phone number on our store details page.
PRICING ERRORS
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create.
When errors are discovered, we will correct them. Be advised that Scheller's reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover a pricing error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded back the full amount of your order. You will be notified via email if your order has been canceled and be given the opportunity to place the order at the correct price. Please note that individual bank policies vary when the amount is credited back to your account. Prices and availability are subject to change without prior notice.